How to Work With A Showroom Remotely

While many homeowners in San Francisco Bay Area have decided to renovate their bathrooms after spending more time in their homes than they could have ever imagined, the thought of going into a showroom may be nerve wracking. During this time, many of our neighbors have found parts of their homes don’t look as beautiful or function as effectively as they would like. They see the need for change, but might not be comfortable making an appointment to visit a showroom. If you fall into that group, don’t worry. You are not alone, and you don’t have to postpone the renovation of your dreams. We have developed tools that our clients and our designers can use to design and manage renovations remotely.

Step 1: Determine your goals. Our initial conversations revolve around how you want your new bath to function, look and feel. How will the space be used and who will be using it most often? What functionality does your current bath lack and what is on your wish list for the new space? What do you enjoy most about your existing bath that you don’t want to lose in the new space? What are the primary reasons you want to renovate now? What other goals do you want to achieve? What is the style of your home?

Step 2: Measure the space. We have developed measurement tools that homeowners can use that enable us to get started. We use Facetime, Zoom or other video platforms to assist our clients measure the space. On the first pass, the measurement does not have to be exact but will provide sufficient information to develop preliminary design concepts and a budget. The most important measurements are the length and width of the space, as well as the ceiling height.

Step 3: Video. To provide a better appreciation for the space and style of your project, we ask that you video the existing bath and several other rooms in the home. These videos provide additional tools that are necessary to meet the space and style needs of our clients and can be more effective than photos.

Step 4: Developing the plan. We prepare preliminary recommendations based on our client’s goals, wishes and budgets and present it with different options. We encourage our clients to make an appointment to visit the showroom to see, feel and experience firsthand different cabinets, tubs, toilets, fixtures, mirrors, storage solutions and hardware and styles, colors and finishes. If a homeowner is not comfortable visiting our showroom, we can provide a virtual tour of the showroom through Zoom or another video program. We then fine-tune the recommendations to incorporate comments from our clients and modify, as needed, for final presentation before ordering products. It is critical to ensure that you are 100% comfortable with the solutions presented. Exact measurements from a contractor should be provided prior to finalizing selections. The number one cause of budget overages and construction delays is making changes after approving the final design.

Step 5: Construction. We are able to use video technology to help troubleshoot construction and installation problems. Our showroom professionals can oversee progress as it’s happening; issues can be addressed or amended in real time.

Step 6: Communicate, Communicate, Communicate. In today’s environment, it is even more critical to have a constant flow of communication between the homeowner, designer, contractor, installers and trade professionals. We work with homeowners in the San Francisco Bay Area to develop a communications protocol that they are comfortable with and that respects their time.

Many of our clients appreciated the virtual processes that we use to create dream spaces in their homes. Virtual design can take place based on the homeowner’s schedule, and we have found it has increased collaboration. Even after the health risks pass, we plan to continue to offer design services remotely because not only do they work, they make the process easier for our clients, and that’s priceless.

If you would like to discuss a remote plan for your new bath, give us a call at 415.621.4292 or send an email to